Refund policy

Customer satisfaction is guaranteed at BaseLine GSE. 

All sales are subject to customer’s inspection and acceptance of material goods upon arrival. Any item that is damaged, defective, or does not meet our customer’s quality control standards, may be returned, freight prepaid, for a full refund within ten days from the invoice date.

Items returned for any reason other than stated above, are subject to a restocking charge as follows:

• One to ten days – 10%
• 11 to 20 days – 15%
• 21 to 30 days – 20%
• 31 to 45 days – 30%

No returns will be accepted after 45 days. 

Other

• Prior approval is required for all returns. No C.O.D.s or collect freight charges will be accepted.  
• Number of days for return is calculated from the date of sale to the date merchandise is returned to BaseLine GSE.  

If you have any questions or need clarification regarding a return, please contact us right away at sales@baselinegse.com to discuss your particular circumstances and available options.