Shipping policy

BaseLine GSE understands the importance of urgency with every order.

All orders are shipped from Garden City, Idaho, U.S.A..  Orders received on weekdays before 2:30pm Mountain Standard Time (MST) will ship the same day.   

Routine orders received weekdays after 2:30pm, on weekends, or during holidays may ship the next business day.

BaseLine GSE is not responsible for shipping delays once the order leaves our facility.

International Shipping

We offer international shipping to all countries in good trade standing with the United States in accordance with U.S. Department of Commerce B.I.S. Export Administration Regulations.

BaseLine GSE ships international order FedEx Prepay & Add.  This is non negotiable.

Your International order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. BaseLine GSE is not responsible for these charges if they are applied and are your responsibility as the customer.

BaseLine GSE is not responsible for shipping delays once the order leaves our facility including delays incurred during customs clearance.

Export documentation such as waybills and commercial invoices will be prepared by the shipper, BaseLine GSE.

All orders are shipped FOB Garden City, Idaho.

Shipping to P.O. boxes

BaseLine GSE is unable to ship parts orders to P.O. Boxes.

Refunds, Returns, and Exchanges

Customer satisfaction is guaranteed at BaseLine GSE.  All sales are subject to customer’s inspection and acceptance of material goods upon arrival.  Any item that is damaged, defective, or does not meet our customer’s quality control standards, may be returned, freight prepaid, for a full refund within ten days of receipt.  Also see [Return Policy].

In the event that your order arrives with visible damage to the shipping container, please alert the delivery driver immediately.  Take photos of the damage and email them to us with your invoice number as soon as possible at sales@baselingse.com  We address these issues on a case-by-case basis and will try our best to work with the shipping carrier for compensation in the event of a part damaged in transit.  Most importantly, we will work to expedite a replacement part so you can fulfill your mission.

If you have any further questions, please don't hesitate to contact us at sales@baselinegse.com.